Frequently asked questions
Answers to the questions we hear most from corporate and private clients booking flights with us. If yours isn't here, just ask.
What does Mondial Travel do?
Mondial Travel is a travel agency based in Arusha, Tanzania, that specialises in flights. We book business, first and economy class flights for companies, organisations and private clients around the world. When you need a hotel as well, we can book that too.
Do I need to be in Tanzania to book with you?
No. Our office is in Arusha, but most of our clients are international. We book flights from and to anywhere, and you can deal with us entirely by email, phone or WhatsApp.
Which airlines and routes can you book?
We are not tied to one airline. We compare carriers, connections and fares for each trip and recommend the option that best fits your schedule, budget and comfort, whether that is a direct flight or a connection through Europe, the Gulf or an African hub.
Can you manage flights for our whole company?
Yes. We can keep traveller profiles, seat preferences and frequent flyer numbers on file, follow your company's travel policy and send consolidated invoices to your finance team. Get in touch and we will set it up with you.
What happens if my flight is cancelled or my plans change?
Contact your consultant by WhatsApp or phone. We will look at your options with the airline and rebook where possible. Changes depend on the fare rules and availability at the time, and we always tell you about any extra cost before we confirm.
How far in advance should I book?
For international flights, booking two to six weeks ahead usually gives the best choice of fares and seats, and more for peak holiday periods. We also handle short-notice trips: send us your dates and we will see what is available.
Can you book hotels as well?
Yes, on request. Flights are our focus, but if you need accommodation at your destination we can book it alongside your flights, so everything sits with one consultant.
Do you arrange safaris or holiday packages?
Not at the moment. We focus on flights, with hotel bookings on request. If your plans include a safari, we are happy to book the flights for it.
How do I pay, and how are prices quoted?
Every trip is quoted individually. Your quote shows the fare, what is included, the payment options and the deadline to confirm, so nothing is booked until you have agreed to it in writing.
How quickly will you reply to an enquiry?
We usually reply within one working day. For anything urgent, message us on WhatsApp.
Still have a question?
Tell us where you are flying and when. A consultant will come back to you with options.
Send an enquiry