Privacy policy
How Mondial Travel collects, uses and protects your personal information.
Last updated: 5 November 2026
Who we are
This website is run by Mondial Travel, a travel agency based in Arusha, Tanzania ("we", "us"). We are responsible for the personal information you share with us through this website, by email, by phone or on WhatsApp.
Contact for privacy questions: reservation@mondialtravel.co.tz · P.O. Box 10029, Arusha, Tanzania.
The information we collect
- Enquiries: when you use our contact form or message us, we receive your name, email address, phone number (if given) and the trip details you send.
- Bookings: to book flights (and hotels, if you ask us to) we may need passport details, date of birth, nationality, contact details, frequent flyer numbers, meal or mobility needs and payment information. We only ask for what the airline, hotel or authority actually requires.
- Technical data: our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running. We do not use analytics or advertising tracking on this website.
How we use it
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and preparing a quote | Steps taken at your request before a contract / legitimate interest |
| Booking and managing your flights and any hotels | Performance of our contract with you |
| Supporting you while you travel | Performance of our contract with you |
| Keeping accounting and tax records | Legal obligation |
| Sending you travel news or offers (only if you ask for them) | Your consent, which you can withdraw at any time |
We never sell your personal information or share it with anyone for their own marketing.
Who we share it with
- Airlines and hotels, and the booking systems they use, only as needed to deliver your booking.
- Government authorities where required by law, for example the passenger information airlines must share with border agencies.
- Service providers who help us run our business: Formspree (which delivers contact-form messages to our inbox), our website host, our email provider and, if you choose to message us there, WhatsApp (Meta).
Many of these providers are outside Tanzania, for example airlines and hotels abroad and Formspree in the United States. When we transfer information abroad, we only share what is needed and rely on the provider's own data protection safeguards.
How long we keep it
Enquiries that do not lead to a booking are deleted after 24 months. Booking records are kept for as long as Tanzanian tax and accounting law requires, then deleted. You can ask us to delete your information sooner, subject to those legal obligations.
Your rights
Under the Tanzania Personal Data Protection Act, 2022 and, where it applies to you, the EU or UK General Data Protection Regulation, you can:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information
- object to or ask us to restrict how we use it
- ask for your information in a portable format
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email reservation@mondialtravel.co.tz. We will reply within 30 days. If you are not happy with our answer, you can complain to the Personal Data Protection Commission in Tanzania or, if you live in the EU or UK, to your local data protection authority.
Security
This website uses an encrypted (HTTPS) connection. We limit access to your information to the people who need it to handle your booking, and we ask suppliers to protect it too. Please don't send full card numbers by email or WhatsApp: we will give you a secure way to pay.
Cookies
This website does not use tracking cookies. See our cookie policy for details.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.